Shipping & Delivery Policy

At Sheebaa, we work with utmost care to ensure your jewellery reaches you safely, securely, and on time. Please read our Shipping & Delivery Policy to understand how we process and deliver your orders.

1. Shipping Coverage

We currently offer:

Domestic Shipping (Within India)
International Shipping (Limited Countries) – Please connect with our support team to confirm availability before placing an order.

2. Processing Time

All orders are processed within 1–3 business days after successful payment.
Customized or made-to-order jewellery may take 5–10 business days for processing.
Orders are not shipped on Sundays or public holidays.

If we experience a high volume of orders, processing may be slightly delayed. We will communicate any significant delay via email or WhatsApp.

3. Shipping Time

Within India

Standard Delivery: 3–7 business days
Express Delivery: 1–3 business days (available at extra charge)

International Shipping

Delivery Time: 7–14 business days, depending on the destination country.

4. Shipping Charges

Free Shipping within India on all prepaid orders above ₹599.
For orders below ₹599, a standard shipping fee will apply (as per checkout).
Cash on Delivery (COD) may include an additional handling fee.
International shipping charges vary based on location and will be displayed at checkout.

5. Order Tracking

Once your order is shipped, you will receive an email/SMS/WhatsApp notification containing the tracking number and courier partner details.
You can track your order through the link provided.

6. Packaging & Safety

Every Sheebaa jewellery piece is:

Packed in premium, tamper-proof packaging
Safely wrapped with bubble protection
Shipped with trusted and reliable courier partners

We ensure your order reaches you beautifully and securely.

7. Delivery Attempts

If the courier is unable to deliver your order:

They will make two additional attempts, or
You will be contacted for address confirmation
If delivery fails after repeated attempts, the order may be returned to us.

8. Incorrect Address

Please ensure your address, phone number, and pin code are accurate.
Sheebaa is not responsible for delays or failed deliveries due to incorrect or incomplete address details provided by the customer.

9. Delayed Delivery

Delays may occur due to:

Weather conditions
Courier issues
Festivals or holidays
Remote area deliveries

If your order is delayed, feel free to reach us—we’ll assist you promptly.

10. International Customs & Duties

For international orders, custom duties, taxes, or border charges are the buyer’s responsibility.
We do not control these fees as they vary by country.