Thank you for shopping with Sheebaa. We take great pride in the quality and craftsmanship of our jewellery. If you are not fully satisfied with your purchase, please review our Refund & Return Policy below.

1. Eligibility for Returns

We accept returns only under the following conditions:

  • The product delivered is damaged, defective, or incorrect.

  • You must notify us within 48 hours of delivery with unboxing video proof.

  • The product must be unused, unworn, and in its original packaging, including tags, box, and invoice.

Note:
For hygiene and safety reasons, we do not accept returns for earrings, unless the product is damaged on arrival.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Customized or personalized jewellery

  • Earrings (except damaged or wrong items)

  • Items purchased during Sale/Offers

  • Gift cards or Free gifts

  • Items without original packaging

3. Return Process

To initiate a return:

  1. Email or WhatsApp us at support@sheebaa.com with:

    • Order number

    • Reason for return

    • Clear unboxing video (mandatory)

  2. Our team will review your request within 24–48 hours.

  3. Once approved, we will arrange a reverse pickup from your address.

  4. After receiving the item, our quality check team verifies the product.

  5. Once approved by QC, your refund will be processed.

4. Refund Method

Refunds will be issued as:

A. Store Credit (Default)

  • A Sheebaa credit voucher equal to your order value

  • Valid for 6 months

  • Can be used on any future purchase

B. Bank/Original Payment Refund

Available only if:

  • The product delivered was damaged, defective, or incorrect
    Refund will be credited within 5–7 business days after quality check.

5. Exchange Policy

We currently offer exchange only for size issues (rings, bracelets, etc.) if the item is unworn and in original condition.

  • Exchanges must be requested within 48 hours of delivery

  • Reverse pickup will be arranged

  • Exchange shipping fee may apply

6. Order Cancellation

  • Orders can be cancelled within 2 hours of placing the order.

  • Once the order is shipped, cancellation is not possible.

  • Refund for cancelled orders will be processed to the original payment method.

7. Damaged or Wrong Product Received

If you receive a damaged or incorrect product, please contact us within 48 hours with:

  • Clear photos

  • Unboxing video

  • Order ID

We will resolve the issue with a replacement or refund based on availability.

8. Contact Us

For return or refund assistance, reach out to us:
📧 support@sheebaa.com
📞 (Add your customer care phone number)
🌐 www.sheebaa.com