At Sheebaa, we aim to provide a smooth and secure shopping experience for every customer. This Payment Policy explains the payment methods we accept, how transactions are processed, and how your payment information is kept safe.

1. Accepted Payment Methods

We offer multiple secure payment options for your convenience:

  • Credit Cards – Visa, MasterCard, RuPay
  • Debit Cards – All major Indian banks
  • UPI Payments – Google Pay, PhonePe, Paytm, BHIM, and others
  • Net Banking – Supported for all leading banks
  • Wallets – Paytm, PhonePe, Freecharge (as supported by Razorpay)
  • Razorpay Pay Later / EMI options (if enabled)

All payments on our website are processed in Indian Rupees (INR).

2. Secure Payment Processing

We use Razorpay, a trusted and PCI DSS Level-1 compliant payment gateway, to process all online transactions.

  • Your card/UPI details are never stored on our servers.
  • All transactions are secured with industry-standard encryption.
  • Razorpay ensures complete encryption and fraud protection.

3. Order Confirmation

Once a payment is successfully completed:

  • You will receive an email and SMS confirmation with your order details.
  • If payment is debited but order is not confirmed, please contact us. We will verify and resolve the issue promptly.

4. Payment Failures

Payments may fail due to network issues, bank downtime, or incorrect details. If you face a failed transaction:

  • Any amount debited will be automatically refunded by your bank within 5–7 working days.
  • If not received within this period, you can contact us for assistance.

5. Cash on Delivery (COD)

(If applicable — tell me if you want this removed)

COD is available for select pin codes.
Important conditions:

  • COD charges may apply.
  • Kindly verify your address and availability to avoid return-to-origin (RTO).

6. Payment Security & Fraud Prevention

To protect our customers, we may request additional verification such as:

  • Phone or email confirmation
  • Address confirmation
  • Identity proof (in rare cases of suspicious activity)

Orders suspected of fraudulent activity may be cancelled and refunded.

7. Pricing & Taxes

  • All prices displayed on our website are inclusive of applicable taxes unless stated otherwise.
  • Delivery charges, if applicable, will be shown during checkout before payment.

8. Contact for Payment Support

For any payment-related queries, you can reach us at:

Sheebaa – Customer Support
Email: support@sheebaa.com
Phone: 7579966525
Address: D-118 Luv Kush Colony, Balaji Puram, Albatia Road, Shahganj, Agra, Uttar Pradesh, India