Frequently Asked Question
There are some of the most commonly asked questions about our products, ordering process, shipping, and policies. If you need more help, feel free to reach us anytime.
Are earrings returnable?
For hygiene reasons, earrings are non-returnable, unless damaged on arrival.
How can I track my order?
Once your order is shipped, we send you a tracking link via SMS/Email/WhatsApp.
You can track your shipment anytime through the courier partner’s website.
Are Sheebaa jewellery pieces skin-friendly?
Yes! All our jewellery is skin-friendly, nickel-free, and lead-free, making it safe for everyday use.
Will the jewellery tarnish or fade?
Our jewellery is made with high-quality materials that last long with proper care.
To increase life, avoid contact with water, perfumes, and chemicals.
Do you offer Cash on Delivery (COD)?
Yes, COD is available on most pincodes within India.
However, COD fees may apply. Please refer to our COD Policy.
When will my order be delivered?
Standard delivery: 3–7 business days within India
- Express delivery (if selected): 1–3 business days
- Tracking details will be shared once your order is dispatched.
Can I return or exchange my order?
Returns are accepted only if the product is damaged, defective, or incorrect and you notify us within 48 hours with an unboxing video.
Exchanges are available for size issues (rings/bracelets).Refer to our Refund & Return Policy for details.
Can I cancel my order?
Yes, you can cancel your order within 2 hours of placing it.
Once shipped, orders cannot be cancelled.
Read our Cancellation Policy for more.
Are earrings returnable?
For hygiene reasons, earrings are non-returnable, unless damaged on arrival.
Do you offer customization?
Currently, we do not offer customization for most products.
However, new customizable collections will be announced soon!
Is your packaging gift-ready?
Yes! Every order comes in premium, elegant packaging, perfect for gifting.
My order arrived damaged. What should I do?
Please contact us within 48 hours with an unboxing video and photos.
We will arrange a replacement or refund as per our policies.
How can I contact customer support?
You can reach us at:
📧 support@sheebaa.com
📞 (Add your customer care number)
Or use the Contact Form on our website.
What payment methods do you accept?
We accept:
UPI
Debit/Credit Cards
Net Banking
Wallets
Pay Later options
COD (India only)
All payments are 100% secure
Can I return or exchange my order?
Returns are accepted only if the product is damaged, defective, or incorrect and you notify us within 48 hours with an unboxing video.
Exchanges are available for size issues (rings/bracelets).Refer to our Refund & Return Policy for details.
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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.
Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.
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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.
Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.
