Cancellation Policy

At Sheebaa, we work hard to process orders quickly so you receive your jewellery on time. Please read our Cancellation Policy carefully before placing an order.

1. Order Cancellation Window

You may cancel your order within 2 hours of placing it.

Cancellation is allowed only before the order is shipped.
Once the order is dispatched, it cannot be cancelled.

To cancel an order, please contact us immediately at:
📧 support@sheebaa.com
📞 (Add your customer care number)

2. Shipped Orders

If your order has already been shipped:

Cancellation is not possible.
You may still be eligible for a return only if the product delivered is damaged, defective, or incorrect (as per our Refund & Return Policy).

3. Cancellation of COD Orders

Due to high COD misuse:

Frequent cancellation of COD orders may lead to blocking COD option for your account.
Prepaid orders are recommended for faster processing.

4. Auto-Cancellation

Your order may be automatically cancelled if:

Payment is not successfully completed
The item is out of stock
There is a technical error in order processing
Fraudulent or suspicious activity is detected

In such cases, full refunds will be issued (where applicable).

5. Refund for Cancelled Orders

If you cancel a prepaid order within the allowed window:

A full refund will be issued to your original payment method
Refunds typically take 3–7 business days to reflect, depending on your bank

6. Modification of Orders

Currently, we do not support order modifications (changing address, product, size, color, or payment mode) once an order is placed.
You may cancel within 2 hours and place a fresh order.