Terms & Conditions

Welcome to Sheebaa. By accessing or using our website (www.sheebaa.com) and purchasing our products, you agree to the following Terms & Conditions. Please read them carefully.

1. General Information

These Terms & Conditions apply to all website visitors, customers, and users of Sheebaa.
By using our website or making a purchase, you agree to be bound by these terms.

Sheebaa reserves the right to modify, update, or replace any part of these terms at any time. Changes will be posted on this page.

2. Use of Website

You agree not to:

Use the website for illegal purposes
Copy, distribute, or misuse content or images from our site
Attempt to harm, hack, or disrupt our platform
Misuse discount codes or promotional offers

We reserve the right to refuse service to anyone who violates our policies.

3. Product Information

We make every effort to display accurate product details, including:

Product photos
Descriptions
Materials
Weight
Colors

However, slight variations may occur due to lighting, screen settings, or handcrafted nature of jewellery.
Such differences do not qualify as defects.

4. Pricing & Payment

All prices are listed in Indian Rupees (INR) unless stated otherwise.
Prices may change without prior notice.
Payments must be made using approved secure payment methods on our website.
In case of pricing errors, Sheebaa reserves the right to cancel the order and issue a refund.

5. Order Acceptance

Your order is confirmed only after:

Successful payment
Email/SMS order confirmation
Passing our fraud verification checks (if required)

We reserve the right to cancel or refuse any order at our discretion.

6. Shipping & Delivery

Please refer to our Shipping & Delivery Policy for complete details.

Key points:

Standard delivery within India typically 3–7 business days
Delays may occur due to courier issues, weather, or festivals
Sheebaa is not responsible for incorrect address details provided by the customer

7. Returns, Refunds & Exchanges

Returns and refunds are accepted only under specific conditions.
Please review our Refund & Return Policy for detailed information.

Key points:

Raise return requests within 48 hours with unboxing video
Earrings are non-returnable (except for damage)
Customized products are not eligible for return
Refunds may be issued as store credit or original payment method (conditions apply)

8. Cancellations

Orders can be cancelled within 2 hours of purchase.
Once the order is shipped, cancellation is not possible.

9. Intellectual Property Rights

All content on Sheebaa, including:

Images
Logos
Designs
Text
Graphics
Product names

is owned by Sheebaa and protected under copyright laws.
Unauthorized use is strictly prohibited.

10. Limitation of Liability

Sheebaa is not liable for:

Losses due to courier delays
Incorrect usage of products
Allergic reactions to materials
Technical issues on customer devices
Unauthorized use of your account

You agree to use the website at your own risk.

11. Third-Party Services

We may use third-party tools such as:

Payment gateways
Courier services
Analytics tools
CRM systems

These services have their own privacy and security policies.

12. Indemnification

By using our site, you agree to indemnify Sheebaa from any claims, damages, losses, or expenses arising from:

Your misuse of our website
Violation of Terms
Infringement of rights of others

13. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with Indian laws.
Any disputes will be subject to the jurisdiction of courts in (Your City/State).