FAQs

Frequently Asked Question

There are some of the most commonly asked questions about our products, ordering process, shipping, and policies. If you need more help, feel free to reach us anytime.

Are earrings returnable?

For hygiene reasons, earrings are non-returnable, unless damaged on arrival.

How can I track my order?

Once your order is shipped, we send you a tracking link via SMS/Email/WhatsApp.
You can track your shipment anytime through the courier partner’s website.

Are Sheebaa jewellery pieces skin-friendly?

Yes! All our jewellery is skin-friendly, nickel-free, and lead-free, making it safe for everyday use.

Will the jewellery tarnish or fade?

Our jewellery is made with high-quality materials that last long with proper care.
To increase life, avoid contact with water, perfumes, and chemicals.

Do you offer Cash on Delivery (COD)?

Yes, COD is available on most pincodes within India.
However, COD fees may apply. Please refer to our COD Policy.

When will my order be delivered?

  • Standard delivery: 3–7 business days within India

  • Express delivery (if selected): 1–3 business days
  • Tracking details will be shared once your order is dispatched.
Can I return or exchange my order?

Returns are accepted only if the product is damaged, defective, or incorrect and you notify us within 48 hours with an unboxing video.
Exchanges are available for size issues (rings/bracelets).

Refer to our Refund & Return Policy for details.

Can I cancel my order?

Yes, you can cancel your order within 2 hours of placing it.
Once shipped, orders cannot be cancelled.
Read our Cancellation Policy for more.

Are earrings returnable?

For hygiene reasons, earrings are non-returnable, unless damaged on arrival.

Do you offer customization?

Currently, we do not offer customization for most products.
However, new customizable collections will be announced soon!

Is your packaging gift-ready?

Yes! Every order comes in premium, elegant packaging, perfect for gifting.

My order arrived damaged. What should I do?

Please contact us within 48 hours with an unboxing video and photos.
We will arrange a replacement or refund as per our policies.

How can I contact customer support?

You can reach us at:
📧 support@sheebaa.com

📩 DM us on shop_sheebaa

Or use the Contact Form on our website.

What payment methods do you accept?

We accept:

  • UPI

  • Debit/Credit Cards

  • Net Banking

  • Wallets

  • Pay Later options

  • COD (India only)

All payments are 100% secure

Can I return or exchange my order?

Returns are accepted only if the product is damaged, defective, or incorrect and you notify us within 48 hours with an unboxing video.
Exchanges are available for size issues (rings/bracelets).

Refer to our Refund & Return Policy for details.

 


Submit a task

Need a custom jewellery design or help with your order? Submit your request and our team will take care of it with personal attention and quick support

 


Send message

Have a question, feedback, or special requirement? Send us a message and we’ll respond with the care and clarity you deserve.

 


Trusted experience

Handcrafted elegance, secure shopping, and transparent service—Sheebaa promises a trusted experience from your first click to your final purchase.

Pick one of 3 FAQ styles

Display FAQ accordions

Global search engine optimization

Our website is crafted with advanced global search optimization to ensure Sheebaa reaches customers around the world. From lightning-fast performance to SEO-ready product pages, every element is designed to help our jewellery shine across search engines. This means better visibility, higher ranking, and a smoother shopping experience—no matter where you are.

Complete Social Media Integration

Sheebaa connects seamlessly with all major social media platforms, allowing you to explore our collections, follow new arrivals, and engage with us effortlessly. From Instagram showcases to Pinterest inspirations, each platform is integrated to give you a unified brand experience. Share your favourites, tag us in your moments, and stay updated with exclusive drops in real time.

End-to-end encryption for messages

Whether you’re asking about a product, requesting customization, or tracking an order, our end-to-end messaging support ensures clarity at every step. We respond with detailed guidance, transparent information, and personalised assistance—making your jewellery shopping experience smooth, informed, and stress-free from the first message to the final checkout.